FAQ

1. Where are you based?

Our company was founded in the US, Florida.  Our products are manufractured in China.In order to ship our products to customers all over the world and offer you an unbeatable price, we work closely with professional warehouses overseas.


2. How long does shipping take?

Here are our shipping times:

Covid-19 Update:
**
Please note that due to Covid-19 delivery times shown below may increase by 3-6 days. We try to ship orders as fast as possible and apologize for any inconvenience.**

Here are our Shipping Times:

Country:  Shipping Times:
USA, Canada

6 - 15 Days (US Standard Shipping)
5 - 15 Days (US Priority Shipping)

Germany, France, Italy, Netherlands, Sweden, Austria, Mexico, South Africa, China 6 - 15 days (Standard Shipping
5 - 15 days (Priority Shipping)
Australia, New Zealand 7 - 15 days (Standard Shipping)
6 - 15 (Priority Shipping)
United Kingdom, Spain, Belgium, Denmark, Finland, Ireland

7 - 13 days (Standard Shipping)
6 - 13 days (Priority Shipping)

Norway, Switzerland, Poland, Japan

10 - 20 days (Standard Shipping)
9 - 20 days (Priority Shipping)

Israel

8 - 25 days (Standard Shipping)
7 - 25 days (Priority Shipping)

 

What is Standard and Priority Shipping?

We offer Standard and Priority Shipping. Orders with priority shipping will always be processed and shipped first. You will also receive a refund or replacement if the product is lost during shipping. During seasonal peaks (Christmas, Black Friday) we recommend using the priority shipping method in order to receive your package as early as possible.

 

 3. Infos about Covid-19

For us, the safety of our customers and employees is our first priority. We assure that workplaces and products are regularly disinfected and handled under the highest safety measures. Please feel free contact us if you have further questions about our current measures.

There may be delays in deliveries and order processing. We generally ship our orders within 48 hours maximum, but we reserve the right to take up to 3 days to process and ship the order. Thank you for your understanding.

 

4. How do I choose the right size for my GorillaGloves™?

 

Use a tape measure and measure the circumference of your hand without thumb. If you are not sure which size to choose, take a larger size or contact us for help.

Size  Palm Circumference (inches) Palm Circumference (cm)
S 7.8" - 8.3" 20 - 21 cm
M 8.5" - 9.0" 21.5 - 23 cm
L 9.3" - 9.8" 23.5 - 25 cm
XL 10" - 11" 25.5 - 28 cm



5. How do I return a product?

If you want to return a product, please contact us with your order number and the reason here. Please note that we can only accepting returns that meet certain conditions. You can read our refund policy here
Please note that the buyer is responsible to pay for the postal charges for returns.


6. How do I cancel my order?

If you want to cancel your order please make sure to reach out to us as soon as possible. We usually ship orders within 24 - 48 hours. If your order has already been shipped we cannot cancel the order anymore. 


7. How do I change my order / shipping address?

If you want to change your order information (eg. address, product, shipping method) please reach out to us as soon as possible.
If your order has already been shipped we cannot change your order's information anymore.
Please note that certain changes (eg. changing the quantity / adding a product, etc.) may result in additional charges.